Kevin Niyomuhoza (6) son of Alphonsine Niyonzima (21) with the tippy tap they have installed with the profits of her business. Photo: Abbie Trayler-Smith / Concern Worldwide

Frequently Asked Questions

What is Concern?

Concern Worldwide is an international humanitarian organisation dedicated to transforming the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground to help.

How long will it take to receive my gift(s)?

Your postal gift card should arrive within 3-7 working days or you can send an e-card for instant delivery.

How do I send a Concern Gift?

It’s easy! Check out our three-step guide here.

Where does the money go to?

All the money goes to one of our four global programmes - education, livelihoods, health and emergency - unless otherwise stated.

If I buy a goat, will a family definitely get a goat?

In many cases, yes. Your money would go into the livelihoods programme and a family could get a goat. However, sometimes a family needs a cow more than they need a goat. In that case, we'd put your money towards providing one of those instead. Whatever you choose, we promise your money will go into the relevant programme.

What will my friends or family get?

If you purchase a gift for a friend or relative, you can choose to send them either an e-card or a postal card.

If you choose to send them an e-card, they will receive an e-mail telling them how to view it. The e-card can be personalised with your own message and will include information about the gift itself.

E-cards are great because they're quick to send and cost less money to create, which means more money for someone in need. E-cards can be sent instantly or you can choose to schedule for a later date.

If you'd prefer, you can give them a real card instead. We'll post you the blank gift card which you can then personalise with your own greeting and send on to your friend or relative.

How do you ensure an animal’s welfare?

The welfare of livestock is a high priority for us and when animals are provided as part of a programme, we make sure that there is the necessary support to ensure good welfare, such as training in animal husbandry and animal care, and access to local vets. We always make sure that their use is suitable for their location and give advice on housing them for protection at night and on reusing manure as fertiliser.

Do you send livestock overseas from the UK?

We don’t send livestock overseas from here. Instead, we work with vulnerable families to provide them with vouchers or money to purchase livestock locally from markets. This is not only more cost-efficient, it also contributes to the local economy, and means the animals have adapted to local conditions and are not transported over large distances.

Are the chicken gifts you supply free range?

In almost all the countries where we work, the chickens we provide are locally sourced and ‘free range’ in the sense that they can move around freely. They are kept outside during the day, and roam around catching insectsand small reptiles or are fed with kitchen vegetable or fruit scraps. At night, they are kept in an enclosure so that they aren’t over-exposed to the elements or predators.

Are avocadoes sustainable?

We always make sure that the use of avocado trees is suitable for their location, and take into account access to and use of water for irrigation. Generally, avocado trees grow without irrigation after the first year in most of the tropics and sub-tropics. We don’t promote them in arid areas, such as the Sahel region.

We provide avocado saplings to help vulnerable families facing hunger and malnutrition. The saplings are distributed to families who are small-scale growers and who cultivate a limited number of avocados for subsistence or to sell at local markets.