How long will it take to receive my gift(s)?
Your postal gift should arrive within 3-7 working days or you can send an e-card for instant delivery.
How do I send a Concern Gift?
It's easy! Just choose a gift you think your friend or relative would like. For instance, if you know someone who loves to cook why not buy them an Eco stove so they can spread the joy? Just order online and their gift will help a person who really needs it.
Where does the money go to?
All the money goes into one of our four global programmes - education, livelihoods, health and emergency - unless otherwise stated.
If I buy a goat, will a family definitely get a goat?
In many cases yes; your money would go into the livelihoods programme and a family could get a goat. However, sometimes a family needs a cow more than they need a goat. In that case, we'd put your money towards providing one of those instead. Whatever you choose, we promise your money will go into the relevant programme.
What will my friends or family get?
If you purchase a gift for a friend or relative, you can choose to send them either an e-card or a postal card. If you choose to send them an e-card, they will receive an e-mail telling them how to view it. The e-card can be personalised with your own message and will include information about the gift itself. E-cards are great because they're quick to send and cost less money to create, which means more money for someone in need. E-cards can be sent instantly or you can choose to schedule for a later date.
If you'd prefer, you can give them a real card instead. We'll post you the blank gift card which you can then personalise with your own greeting and send on to your friend or relative.
Where do the animals come from?
We tend to source most of our livestock from local markets. That’s because transporting animals over large distances is inefficient and damaging to the animals’ welfare. Instead, we work with farmers or pastoralists and provide them with vouchers or cash to purchase livestock locally. The welfare of livestock is a high priority for us and when animals are provided as part of a programme, we make sure that there is the necessary support to ensure good welfare, such as training in animal husbandry and animal care, and access to local vets. We always make sure that their use is suitable for their location and give advice on housing them for protection at night and on reusing manure as fertiliser.
Are the chicken gifts that you supply free range?
In almost all the countries where we work, the chickens we provide are locally sourced and ‘free range’ in the sense that they can move around freely. They are kept outside during the day and at night, they are kept in an enclosure so that they aren’t over-exposed to the elements.